Privacy Policy

Information We Collect

We gather information that is necessary to provide you with a safe, personalised, and enjoyable gaming environment. This falls into two main categories: information you give us directly and data collected automatically through your use of our website and services.

Personal Data

When you register an account, make a deposit or withdrawal, or contact our support team, we may collect your full name, date of birth, residential address, email address, telephone number, username, and payment details. We also verify identity and age as required by law, which may involve collecting copies of identification documents during the verification process.

Technical and Usage Data

Our systems automatically record technical details such as your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. This information helps us maintain the security of our platform and improve the overall user experience.

How We Use Your Information

Your data allows us to create and manage your account, process deposits and withdrawals, offer customer support, and deliver the games and services you request. We also use it to meet our legal and regulatory obligations, including responsible gambling requirements, fraud prevention, and age verification. Where you have given consent, we may send you personalised offers, bonuses, and updates about new games.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. Information may be shared with carefully selected service providers who help us operate our business. These include payment processors, identity verification agencies, customer support platforms, and analytics partners. All such parties are bound by strict contractual obligations to keep your data secure and to use it only for the purposes we instruct.

We may also disclose information where required by law, for example to comply with licensing conditions, respond to court orders, or assist regulatory authorities in the United Kingdom.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, analyse how the site is used, and provide a smoother experience. Some cookies are essential for the website to function, while others help us understand user behaviour and deliver relevant content. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit the functionality available to you.

Data Security

We take the protection of your information seriously and maintain appropriate technical and organisational measures to prevent unauthorised access, accidental loss, or misuse. These measures include encryption of sensitive data, secure servers, access controls, and regular security reviews. While we work hard to safeguard your data, no online system can guarantee complete security.

Your Rights

You have the right to request access to the personal data we hold about you, to ask for corrections if any details are inaccurate, and in certain circumstances to request deletion or restriction of processing. You may also withdraw any consent you have previously given. To exercise these rights, please contact our customer support team, who will respond in accordance with applicable data protection laws.

Data Retention

We keep your personal data only for as long as it is needed to fulfil the purposes outlined in this notice or to meet legal and regulatory requirements. Once it is no longer necessary, we securely delete or anonymise the information.

Changes to This Notice

We may update our privacy practices from time to time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and we encourage you to review it periodically so you remain aware of how we protect your information.

Contact Us

If you have any questions about how we collect, use, or protect your data, please reach out to our customer support team through the live chat or email options available on our website. We aim to respond to all enquiries promptly and clearly.